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| Technical Support |
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| Lens Field of View Table |
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| Port Forwarding Information |
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Port Forwarding Information can be found at http://www.portforward.com.
Please change these setting only if are you familiar with router
configuration. CloseoutCCTV is not responsible for any changes
that you make that affect the performance of your router and/or
Internet connection. |
| Recording times for the DVR |
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4 channels
- 250GB - 2.5~17 days
- 500GB - 5~33 days
- 1000GB - 10~67 days
8 channels
- 250GB - 1.5~8 days
- 500GB - 2.5~17 days
- 1000GB - 5~34 days
16 channels
- 250GB - 1~8 days
- 500GB - 2~16 days
- 1000GB - 3~32 days
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| Setting up the DVR for viewing on local network. |
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These steps are for setting up for local network viewing. Perform this first before setting up for internet viewing.
- Enter [SYSTEM MENU] > [EXTERNAL DEVICE] > [TP/IP SETUP] > [DHCP SETUP] > [DHCP MODE].
- Place
the cursor at DHCP MODE and press ENTER to switch the DHCP MODE to
[AUTOMATIC]. Then, move the cursor over [DETECT IP] and press ENTER to
detect IP. DVR will automatically get the IP ADDRESS, SUBNET MASK, and
GATEWAY from the Cable Modem and shows the IP information on the DVR.
- Change DHCP MODE back to [MANUAL].
- Press
MENU and go back to the previous setup page, [TP/IP SETUP]. Go to [IP
CONFIG SETUP] to set up the port number. Use port 08000, as some
routers do not support higher port numbers. Write down the IP address
for the DVR at this time.
- Hit the MENU key until the DVR
has completely exited all menus. Check to make sure that the DVR is
recording (REC light on front of DVR will be on).
- Make sure the customer has installed the Remoteview J2k client. Open the program and click on the Setup button.
- On
the IP/PORT tab, make sure Manual is selected. Enter in a name, the IP
address, port number, and the username "admin". Hit Save, and then OK.
(If the customer has changed the default password on thier DVR, they
must download the newest version of Remoteview at
http://closeoutcctv.com/ under the "Help" section).
- Click
on the Connect button, and select the entry for the current DVR, then
click OK. You should see the cameras start appearing after a few
seconds.
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| Setting up the DVR for viewing over the Internet. |
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- Make sure you have performed all the steps in "Setting up the DVR for viewing on local network".
- Forward port 8000 to the local IP address of your DVR (usually 192.168.XXX.XXX). Please see "Port Forwarding Information" on how to set up your router's port forwarding.
- Use WhatIsMyIP.com to determine your Internet IP address. If you have a static address
through your internet provider, it should match what you see on the
website.
- When viewing over the internet with Remote J2k,
you will use the Internet IP address of your connection, with port 8000
to access your DVR
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| Setting up the DVR to use DDNS for remote access. |
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Make
sure the DVR is currently working over the internet by connecting using
the IP address and the Remoteview software. Please see "Setting Up The DVR For Viewing On The Local Network" and "Setting up the DVR for viewing over the Internet" for setting it up to work over the internet.
- In the DVR menu, go to [EXTERNAL DEVICE] > [TCP/IP SETUP] > [IP CONFIG SETUP]. Write down the MAC address of the DVR.
- Click the MENU key and then go to [DDNS SETUP]. Ensure that the DDNS Server is entered in as 059.124.143.151.
- Have the user open Internet Explorer (DDNS works only in IE), and go to http://advr.com.tw/. Have them click on Register.
- Fill in Group Name, Password, Confirm Password, and E-Mail. Click OK.
- Have the user log in with the previously supplied information. They should see a DVR List page. Click on Add DVR.
- Enter the DVR Name and MAC address (only alphanumeric charecters, no dashes). Click OK. They should now see the DVR in the list.
- On the DVR's DDNS Menu, click on Register. After a few seconds, you should see Register OK for the DNS Status.
- On
the DDNS site on the DVR List page, hit the browser's Refresh button.
You should see the current IP address of the DVR and the port number
fields populated.
- On the DVR, exit the menu completely by clicking the MENU button.
- Adjust the user's ActiveX settings according to http://advr.com.tw/FQmain.htm
- Once
ActiveX is setup, have the user click on the Web link by the listed
DVR. It will take about a minute on the first try, as it must download
the ActiveX control for the viewing program.
- Once it is fully opened, the user can log in and view the DVR using the prefilled information.
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| Unable to log in to advr.com.tw or strange characters appear after logging in. |
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If
you experience problems logging in to advr.com.tw, or after logging in,
you get strange characters, you will need to create a new account with
the DDNS service. This happened because your previous username
contained invalid characters (punctuation or spaces).
Your new username must contain only alphanumeric characters (A-Z, 0-9), and no spaces are allowed. |
| Which wire on the 2.1mm connector is positive or negative? |
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The
current 2.1mm connector has printing on one wire of the connector. This
wire is the positive lead ofthe connector. The lead without printing is
the negative lead.
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